faqs | for trainer ii

» What should I do if I forget my password?

» I want to change my password. How can I do this?

» Why did I receive the error message, "Passwords are not the same"?

» After I have logged-on to the training and education site, why aren't the courses I registered for available in my training?

» How do I go about accessing a self-paced course I purchased?

» The Enterprise Coupon does not appear to allow me to register?

» The registration process does not appear to accept my credit card, what's wrong?

» Can you help me sign up for a class?

» How can I update my email address?

» Why am I having problems getting into my self-paced course?

» How can I reschedule an online seminar for another date?

» How can I cancel an online seminar?

» Why did I receive the "Your login has not been accepted..."?

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How do I select my password?

Your password needs to be one string of characters of any alphanumeric combination. You create your own password, just make sure it is one that you can easily remember and won't be easy for others to figure out!

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What should I do if I forget my password?

Click on the link "forgot your password?" to have your password automatically sent to your e-mail address within minutes!

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I want to change my password. How can I do this?

After logging into the site, click on the "Edit Profile" link on the navigation bar. You may choose to change your password or update your personal information.

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Why did I receive the error message, "Passwords are not the same"?

When completing the registration form, you must key in the same password twice. If you receive an error message carefully re-enter the requested information. Be sure all fields are filled in before clicking the submit button again.

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After I have logged-on to the training and education site, why aren't the courses I registered for available in my training?

There are several possibilities: Your class has expired. If it shouldn't have expired, contact the ITRC Helpdesk for assistance and reference your Purchase Order number. The purchase did not go through. Did you get an online and e-mail confirmation number after submitting your information? If not, then the purchase did not go through. Try completing the purchase process again. If you are not successful, then contact the ITRC Helpdesk for assistance at 1-888-351-4732.

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How do I go about accessing a self-paced course I purchased?

Log onto the training and education site by entering your username and password. Click on the "Your Training" icon in the navigation bar. Scroll down the page or use the links to view current training, past training and training recommendations.

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The Enterprise Coupon does not appear to allow me to register?

There could be several problems with the enterprise coupon. The most important thing to determine is what the actual error message says:

Enterprise coupon registration failed: Coupon does not exist.

The above error message indicates that the e-coupon has most likely been entered incorrectly. The most common problem here is that people confuse the letter "O" with the number "0" (Zero).

Enterprise coupon registration failed: Selected product does not exist in Coupon.

The above error message indicates that the user is trying to use the e-coupon to register for a product that is not associated with the coupon. When e-coupons are created we can associate specific products to be used with the e-coupon. If this is done, only the products that are associated with the e-coupon can be registered using the e-coupon.

Enterprise coupon registration failed: Not enough funds/licenses remaining on the coupon.

The above error message indicates that either the number of licenses or the dollar amount set for this coupon has reached the limit and no other products can be registered once the limit is reached.

There are a number of other potential error messages related to the use of e-coupons. The key is to get the text of the message and troubleshoot from there.

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The registration process does not appear to accept my credit card, what's wrong?

Only the following credit cards are acceptable: VISA, MasterCard, Discover and American Express. Make sure all data is being entered correctly (i.e. Name, card number, expiration date, etc).

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Can you help me sign up for a class?

Yes. Call the helpdesk phone number and ask the agent to assist you in registering for a specific product. Make sure to determine if the person is intending to use an e-coupon or to pay for the product via a credit card.

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How can I update my email address?

Log on to the training and education site with your username and password. Click on the edit profile icon. You can now update your email address, profile information and other preferences.

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Why am I having problems getting into my self-paced course?

Log onto the training and education site by entering your username and password. Click on the "your training" icon in the navigation bar. You'll see your available self-paced activities listed under "current training". Click on the "attend" link to start the course.

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How can I reschedule an online seminar for another date?

Log onto the training and education site by entering your username and password. Click on the "your training" icon in the navigation bar. Click on the name of the online instructor led seminar that you want to reschedule. Click on the link "reschedule this course" and follow the instructions to select another event date. You may reschedule an event up to 2 times. To reschedule the course a third time will involve having to repurchase the course.

Course must be rescheduled at least 3 business days prior to the start of class.

Rescheduling or Cancellations made within 3 business days of the class start time are NOT eligible for a refund and will be charged in full.

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How can I cancel an online seminar?

Log onto the training and education site by entering your username and password. Click on the "your training" icon in the navigation bar. Click on the name of the course you wish to cancel. Click on the link "cancel this course" and follow the instructions.

Cancellation must be made at least 3 business days prior to the start of class in order to be eligible for a refund.

Cancellations made within 3 business days of the class start time are NOT eligible for a refund and will be charged in full.

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Why did I receive the "Your login has not been accepted..."?

You may have mis-typed your login. If you have not visited our site for some time you might try entering your email address, which was used to identify you in an earlier version of the web site.

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